Our normal production times vary, but typically you can expect it to be completed within 10-15 business days for monogrammed or personalized items. We strive to beat these times, but depending on orders coming in, it can take this long. If you need your item to be rushed, we will gladly accommodate as much as we can for a rush fee of $15. Please be sure to add this to your item if you need it rushed. Also, we recommend that you choose the appropriate shipping for a rush. Once the item leaves our facility, we do not have control, so please contact the shipping carrier for information with your tracking number. Please feel free to email us at email@example.com for any assistance.
Due to the personalized nature of our products, we cannot accept any returns on monogrammed or personalized items. If, however, there is an error made on our part, please notify us within 48 hours of receipt so that resolution can be made. All sale items are final. Non-personalized items may be returned within 15 days of purchase, in its original condition, for a refund minus shipping costs and processing fees. Any cancelled orders before processing will be refunded the cost minus a 5% transaction fee. This also applies to cancelled and returned orders, this covers the credit card charges that occur for purchase and refund.
Shipping is generally through USPS. Rates are determined by the weight and destination of the shipment and will appear after the address is entered. Standard shipping can take up to 7 business days to arrive after production days. Two day shipping and overnight shipping are available for an extra fee, determined by the shipping entity. Orders must be received by noon CST for any rush shipping to be sent overnight or two day shipping, and a rush fee will be applied. Please call for any rush shipping. Any items that are returned to Memorial Embroidery will be at the customers expense.